Description

Every organizational form has its advantages and disadvantages. In a proven "maturation process", we help our clients to train the best possible organizational form for their specific culture and management form - and to establish a high-performance culture that focuses with full force on the customer and his or her path through the company.

Goals/Benefits

• Answer the question, "How do we develop our organization into a powerful future team that can delight our customers?
• Identify and mobilize/solve the success drivers and obstacles on the way to becoming a customer-centric organization
• Transform the organization into a customer-centric flow organization using the CAPI principle for maximum energy unleashing (less silo thinking; more collaboration)
• Radically simplify processes and workflows through the "customer/supplier" principle
• Significantly strengthen the role and internal assertiveness of employees with customer contact (=main objective)
• Align the internal flow of information with the needs of the customer using practical communication rules

Time required

• Project duration: 2-7 days
• 1-2 training days
• 2-3 workshops